When we started our e-commerce operations back in 2002, we didn’t have a massive budget that is typically required at start up. After researching many solutions, we choose the “ShopSite” shopping cart application. While we understood it wasn’t necessarily a state of the art, dynamic, best in class solution, it did offer the basic fundamental features that would allow us to get started with our budget. We figured it would be a stop gap solution until we had enough income to purchase a class leading cart solution with all the bells and whistles we wanted.
Today, we now have three storefronts full of bells and whistles that have won numerous awards and have become top revenue generators. We owe much of that success to Digital Design Solutions and their competitive pricing which has persuaded us to remain loyal to the Shopsite platform. We continue to be a relatively lean operation, with emphasis on value and therefore still use Shopsite. Thanks to Digital Design Solutions, we now use what we like to call “Shopsite on steroids”.
Merit and her team of designers and programmers have not only offered countless troubleshooting assitance, but have also developed specific modules and programs that function in tandem with our own internal ERPs and CRMs. Our backorder rate has improved from 15% to less than 1% thanks to their Shopsite inventory solution. We’ve also been able to launch a truly world class e-commerce site using Shopsite and Design with Merit’s intuitive aesthetic skills via some very attractive templates that integrate many dynamic and rich media elements.
We’ve been able to rely on them for countless projects, and look forward to continuing our long standing relationship with them.